How long does a Bespoke commission take?
Bespoke commissions typically take 8 to 14 weeks from confirmed brief to white-glove delivery, depending on material availability and complexity of design.
Do you ship internationally?
Yes. We serve collectors in 21 countries and ship worldwide via specialist art-freight couriers with full insurance coverage for each piece.
Can I customize a standard collection piece?
Our standard collection pieces have some customization options — leather color, lock finish, and engraving. For deeper customization, we recommend the Bespoke programme.
What is your warranty and service policy?
All WindNeo pieces carry a 2-year warranty on motors and electronics. Bespoke commissions include lifetime priority service and an annual calibration visit.
Which watch brands are compatible?
WindNeo is compatible with all automatic mechanical watch brands including Rolex, Patek Philippe, Audemars Piguet, IWC, Omega, and all other self-winding movements.
How do I arrange a private viewing?
Complete the consultation form above or contact us via WhatsApp. Private viewings are available by appointment at our showroom or at your residence for Bespoke clients.
